Retail Shift Leader I - FT - Orangeburg

Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and Excellence. (I-CARE Values)

• Provides amazing customer experiences to all internal and external customers. (ACE Values)

• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.

• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.

• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included.

• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back, Sort)

• Sorts, prices, and stocks hardline donations for sale according to established expectations.

• Sorts, tags, and stocks softline donations for sale according to established expectations.

• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.

• Accurately records donations, production of merchandise and specified tasks. • Exceeds established production goals corresponding to role in retail location.

• Maintains clean work environment.

• Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles through evaluation.

• Obtains and maintains forklift and walk-behind stacker certification.

• Obtains and maintains first-aid / CPR / BBP certification.

• Trains team members as they are on boarded. Ensures that a positive example is set for all team members. • Recognizes when team members need coaching and provides immediate coaching when applicable.

• Issue refunds and resolves customer concerns.

• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.

• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards.

• Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or Retail Assistant Store Manager; see Supervisory Responsibilities below.

• Performs all administrative and clerical duties including but not limited to completing opening/closing duties, making bank deposits and securing the building at the direction of the Store Manager or Assistant Manager

Must be able to:

• Read and interpret memos and operating and procedure manuals.

• Effectively present standard information in one-on-one situations to customers and other team members of the organization using tact, courtesy and cooperativeness.

• Add/subtract two digit numbers and multiply and divide by 10's and 100's.

• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

• Deal with problems involving a few concrete variables.

• Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling equipment.

• Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.

• Perform data entry and keyboarding.

• Instruct or verify the work of others.